Δεν θέλω να γράψω κάτι υπο μορφής κουτσομπολιού ή να δυσφημίσω το musicstore.de αλλά είμαι ιδιαίτερα ενοχλημένος με την τροπή των πραγμάτων και την συμπεριφορά των πωλητών του musicstore.
Σας επισυνάπτω το email που έστειλα στο κατάστημα απλά για να αναφέρω την ενόχληση μου για την συμπεριφορά τους και θα ήθελα να μου προτείνετε την κατάλληλη οδό για να ακουστούν τα παράπονα μου σε κάποιον υπεύθυνο του καταστήματος (το έχω ήδη στείλει στο [email protected] απλά και στο παρελθόν που έστειλα email εκεί δεν έλαβα κάποια απάντηση).
Συγχωρέστε με για το γεγονός οτι το mail είναι στα Αγγλικά απλά ήθελα να το κάνω copy-paste αυτούσιο.
Dear Sir/Madame,
my name is ------- (Customer No -------) and I placed an order at your online store (Order No --------) at 15/9/2011 knowing that one of the items was on backorder, but it had arrival date 16/9/2011. The next day I noticed that the date on the item that was on backorder changed to 25/9. I sent an email with no reply to the Greek department of your store and later called the department to ask if they could brake the package in two different packages (something that thomann.de does often in such cases), because I needed some items of my order as soon as possible (item: http://www.musicstore.de/en_EN/GRD/Fame-Throne-D4000-round/art-DRU0014624-000 and item: http://www.musicstore.de/en_EN/GRD/Drums/Drums/Fame-FP4000-Single-Pedal-/art-DRU0015343-000 that were in stock at the time) and your representative told me that this is something they [musicstore.de] do automatically after a few days and not to worry. Of course nothing happened the next few days and I called again the Greek department only to be told that the item that was missing (bugera V22 amplifier) would soon arrive and that they couldn't break the packages because the rest of the order wasn't of any big value [!].
Fast farward a couple of days to 4/10 where after a few phonecalls to the Greek department of your store I wasn't getting anywhere, one of your representatives (I dont recall names but it was a female) told me that the bugera could be really late and she could break the packages to two different shipments. Later that day the bugera was finally in stock at your website, so I decided to call again and see if you could sent all the items in one single package. Your representative told me that he double checked and everything was in stock and the items were scheduled for shipment. The next day (5/10) I called again because I didn't receive any tracking number and again your representative told me that my order has been routed for shipment and that I will soon receive by email the tracking number. On Thursday 6/10 I received the tracking number for my package! Today the shipment arrived but with two items missing!!! The bugera V22 and the Fame FP4000 were missing! The FP4000 was in stock from the beggining and the Bugera was in stock when the shipment left your store. I called the Greek department only to find out that they didn't have any knowledge that those items were in stock during the date that my shipment left the store (6/10) and they were saying that is not in stock and this is why it never left from your store. Of course after checking they noticed that the items were in stock but they simply never left the warehouse!!!
A month after I placed my order at your website I still haven't received my order, with the items being in stock, and if I haven't called I wouldn't received anything in the end. All I can say is that your store lacks the customer support that you should have when your employees don't even know how to say a simple "Sorry" to the customer that is not served as he should been and try their best to "fix" errors that they did.
This is how you lost me as a customer (I am still waiting for the new tracking number and having to wait a WEEK for the items that were missing from my package)
Kind regards,
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Σας επισυνάπτω το email που έστειλα στο κατάστημα απλά για να αναφέρω την ενόχληση μου για την συμπεριφορά τους και θα ήθελα να μου προτείνετε την κατάλληλη οδό για να ακουστούν τα παράπονα μου σε κάποιον υπεύθυνο του καταστήματος (το έχω ήδη στείλει στο [email protected] απλά και στο παρελθόν που έστειλα email εκεί δεν έλαβα κάποια απάντηση).
Συγχωρέστε με για το γεγονός οτι το mail είναι στα Αγγλικά απλά ήθελα να το κάνω copy-paste αυτούσιο.
Dear Sir/Madame,
my name is ------- (Customer No -------) and I placed an order at your online store (Order No --------) at 15/9/2011 knowing that one of the items was on backorder, but it had arrival date 16/9/2011. The next day I noticed that the date on the item that was on backorder changed to 25/9. I sent an email with no reply to the Greek department of your store and later called the department to ask if they could brake the package in two different packages (something that thomann.de does often in such cases), because I needed some items of my order as soon as possible (item: http://www.musicstore.de/en_EN/GRD/Fame-Throne-D4000-round/art-DRU0014624-000 and item: http://www.musicstore.de/en_EN/GRD/Drums/Drums/Fame-FP4000-Single-Pedal-/art-DRU0015343-000 that were in stock at the time) and your representative told me that this is something they [musicstore.de] do automatically after a few days and not to worry. Of course nothing happened the next few days and I called again the Greek department only to be told that the item that was missing (bugera V22 amplifier) would soon arrive and that they couldn't break the packages because the rest of the order wasn't of any big value [!].
Fast farward a couple of days to 4/10 where after a few phonecalls to the Greek department of your store I wasn't getting anywhere, one of your representatives (I dont recall names but it was a female) told me that the bugera could be really late and she could break the packages to two different shipments. Later that day the bugera was finally in stock at your website, so I decided to call again and see if you could sent all the items in one single package. Your representative told me that he double checked and everything was in stock and the items were scheduled for shipment. The next day (5/10) I called again because I didn't receive any tracking number and again your representative told me that my order has been routed for shipment and that I will soon receive by email the tracking number. On Thursday 6/10 I received the tracking number for my package! Today the shipment arrived but with two items missing!!! The bugera V22 and the Fame FP4000 were missing! The FP4000 was in stock from the beggining and the Bugera was in stock when the shipment left your store. I called the Greek department only to find out that they didn't have any knowledge that those items were in stock during the date that my shipment left the store (6/10) and they were saying that is not in stock and this is why it never left from your store. Of course after checking they noticed that the items were in stock but they simply never left the warehouse!!!
A month after I placed my order at your website I still haven't received my order, with the items being in stock, and if I haven't called I wouldn't received anything in the end. All I can say is that your store lacks the customer support that you should have when your employees don't even know how to say a simple "Sorry" to the customer that is not served as he should been and try their best to "fix" errors that they did.
This is how you lost me as a customer (I am still waiting for the new tracking number and having to wait a WEEK for the items that were missing from my package)
Kind regards,
------------
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