AAAAA
Απαντησαν απο γερμανια μερια
Hi,
I'm sorry to hear that a problem occured.
We will contact UPS to arrange a collection for you. You shall receive
an e-mail from UPS straight with the address label which you are to
print out, stick on the parcel and contact UPS for the collection
timing. With the e-mail from UPS you shall receive the contact details
for them. Please arrange for the pickup timing within 2 weeks from the
day you receive the e-mail as UPS will cancel the collection unless you
arrange for this.
Please be prepared for the pick up -the following instructions will help
the process run smoothly when the parcel arrives back to us.
Please pack the unit as well as possible so to avoid any transport
damage on route back to us here in Germany, and in case of any damage we
know that the courier is liable for it.For any further packing tips or
instructions please visit the following link;
http://www.ups.com/content/fi/en/resources/prepare/index.html
<
http://www.ups.com/content/fi/en/resources/prepare/index.html> UPS
will not take any responsibility for damage in case one occurs if the
parcel wasn't packed good enough for their standards no matter what the
driver might say of the parcels sufficiency.
Some very important information: DO NOT in any case give out the parcel
without the correct shipping documents and DO NOT in any case fill out
anything for UPS. They should have a shipping label (readily filled with
all the needed information) with them when they come for collection in
case you haven't already received it from them. The 1st may result in a
loss of the goods. The 2nd may result UPS trying to charge you for the
collection.
Please write a small note with as exact fault description as possible
and your wishes for the procedure with this specific reclamation. Please
include full contact details and your customer number if at hand.
Within 30 days from purchase, we can exchange the item with the next
terms: The unit needs to be in mint condition eg. no dog ears on
manuals, no scratches on the item and no damage on the original packing.
Also all cables and other accessories are to be included. If these terms
are not met, or the 30 days is clearly over, we will repair the unit for
you.
In a case where the repairsman states that the fault was accidentaly
caused by you, we can not repair the unit under guarantee. I don't think
this being the case with you but I am obliged to let you know this in
before hand.
The note is very important for us to be able to provide a smooth and
quick service regarding reclamations!
with kind regards
Stefan Schunk - Schwandt
MUSIKHAUS THOMANN
To προβλημα ειναι οτι αμα δουν οτι ειναι καμμενη λαμπα τι κανω?? :evil: